Please note if you are making a purchase with Alankaara, it is assumed you are aware and have gone through our policy. All products/purchases are treated as per the policy listed below. 

All our products are handcrafted by traditional artisans in India, resulting in each product being unique and slightly different from one another. Since natural stones, beads are organic in nature (no plastics for us, you or the planet), they may vary slightly.

Since each product is exclusively handmade with immense care and love, WE DO NOT ALLOW CANCELLATION ONCE ORDER IS PLACED, OR OFFER MONETARY REFUND OR EXCHANGE FOR AN ALTERNATE PRODUCT. 

• Since the resolution and colour composition of each computer monitor varies, we cannot guarantee the accuracy of the colours of the products displayed on our website. Hence any return/ exchange on these criteria will not be accepted.
• We do not offer exchange for an alternate product in case the customer doesn’t like the product(s).
• If any of the products delivered has a genuine quality/manufacturing defect, is broken/damaged, or a wrong product is delivered to you, please write to us alankaaraaccessories@gmail.com. Please ensure you take an unboxing video of the package before opening it. We will send a replacement or issue a credit note. 

       Any complaint reported after 24-48 hours of delivery won't be accepted